Privacy Policy

At Roomi Store, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit roomistore.com or make a purchase from us. By using our website, you agree to the practices described below.

1. Information We Collect

We collect the following types of information to process your orders and improve your shopping experience:

• Personal Information: Your name, email address, phone number, and shipping address provided during checkout.
• Payment Information: We use secure third-party payment gateways (COD, bank transfer, JazzCash, Easypaisa). We do not store your financial details on our servers.
• Device & Browsing Data: IP address, browser type, pages visited, and time spent on our website — collected automatically through cookies and analytics tools.
• Order History: Details of your past purchases for order tracking, warranty claims, and customer support.

2. How We Use Your Information

• To process and fulfill your orders, including shipping and delivery updates via SMS or WhatsApp.
• To communicate with you regarding order confirmations, tracking information, and customer support inquiries.
• To improve our website, product offerings, and overall shopping experience based on usage patterns.
• To send you promotional offers, discounts, and new product updates (only if you have opted in — you can unsubscribe anytime).
• To detect and prevent fraudulent transactions and protect the security of our platform.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

• Courier Partners (e.g., TCS, Leopards, M&P) to deliver your orders.
• Payment Processors for secure transaction handling.
• Analytics Tools (e.g., Google Analytics, Meta Pixel) for website performance and advertising optimization.

4. Cookies & Tracking

Roomi Store uses cookies and similar tracking technologies (such as Meta Pixel and Google Analytics) to understand user behavior, improve our website, and serve relevant advertisements. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement industry-standard security measures including SSL encryption to protect your personal information. While no method of transmission over the internet is 100% secure, we take every reasonable step to safeguard your data.

6. Your Rights

• Access & Correction: You can request access to your personal data or ask us to correct any inaccuracies by contacting us.
• Deletion: You may request deletion of your account and personal data, subject to legal and business requirements.
• Opt-Out: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

Email: roomistores@gmail.com

Phone/WhatsApp: 0332-2323567

Address: Mezzanine Floor, Office #12, Society Apartments, Block 2 P.E.C.H.S., Karachi, Sindh 74200